The Information Technology (IT) and Data Center strive to enhance the educational experience and create a learning environment that supports the students, faculty, and staff of San Joaquin 188bet备用网址 College. In order to ensure quality instruction and the highest standards of student success, the IT and Data Center is committed to delivering high-quality technical leadership, resources, and services.

Need Help

Employees

For technology related requests, please .听 Instructions are below.

Students

Please visit the 听for assistance.

IT Help Desk

IT work requests can be submitted via the IT Help Desk App.

听

How to Create a New Request

  1. Login to the 188bet备用网址 College Help Desk. (). This requires using My188bet备用网址Dashboard (okta) to login. or you can open the application by clicking on the "IT Help Desk" icon in My188bet备用网址 dashboard.
  2. To request assistance, click on "Request Technical Assistance" to submit a new ticket.
  3. Complete the form, including required information selecting听"Category, sub category and item" for the type of assistance you need, along with Subject and Description.
  4. Press Submit (A help ticket will be created, assigned and routed)
  5. You should get an email that your ticket has been received along with your Please be sure to record your ticket number for reference.

How to Check Status of an Existing Request

  • The 188bet备用网址 College听Help Desk will automatically email when you once your request has been completed.
  • You can also login at anytime to check the status of your request. ()听
  • Please keep a record of your ticket number听